This discussion will explore how connected worker technology can enhance HTM repair workflows through remote expert assistance, faster troubleshooting, knowledge sharing, standardized procedures, documentation, training, and stronger collaboration with cyber/IT teams. For large health systems, wearable technology helps extend specialized expertise across distributed facilities without requiring experts to be physically present. Attendees will learn how connected worker solutions can support a more scalable, data-driven service model while improving efficiency, consistency, and frontline support. The session will also highlight the organizational factors needed for success, including workflow integration, cybersecurity alignment, training, and clear use case development.