Once a device leaves the building, most HTM teams lose visibility — and stay accountable anyway. Different vendors, different intake processes, unpredictable turnaround, and a repair line item that never shows the real cost. Administrative time, packaging, shipping, and rework rarely appear anywhere in the budget. This session looks at what changes when depot repair runs through one standardized process — across OEM, ISO, regional, and in-house channels — instead of vendor by vendor. Attendees will follow a single repair end-to-end, from sourcing a service option through tracking to completion, and review the operational changes health systems report when a fragmented depot process is standardized rather than rebuilt. The session closes with a practical method for evaluating depot in your own environment using repair data you already have.