HTM departments train staff every day, but much of that knowledge remains informal, undocumented, and difficult to measure. This session explores how a dedicated training program manager can improve onboarding, competency documentation, vendor training ROI, career development, retention, and service-line efficiency within an in-house biomed department. Attendees will learn practical approaches for coordinating onboarding, continuing education, competency validation, and knowledge transfer while reducing dependency on vendor training and preserving critical institutional knowledge. The session also provides tools and metrics to measure training effectiveness and demonstrate the value of training as a measurable service-line function.